Terms and conditions

1. Introduction

Welcome to Blvn Gold, a premier digital platform designed for the modern investor. Our application empowers users to purchase, sell, and securely store real physical gold with unparalleled ease and transparency. By leveraging cutting-edge technology, Blvn Gold provides a seamless and safe avenue for investing in one of the most timeless and stable assets available.

At Blvn Gold, we understand the importance of security in investment. That’s why we ensure that all purchased gold is securely stored in a high-security vault located in the United Kingdom, giving our users peace of mind knowing their investments are safe and tangible.

Our services are tailored for anyone interested in gold investment, whether you are new to investing or an experienced collector. Blvn Gold’s mission is to demystify the process of buying and storing gold, making it accessible, transparent, and secure for investors around the globe.

Please note, the services offered by Blvn Gold are provided under the operations of [Legal Entity Name], a company [Details about Incorporation]. By using the Blvn Gold application, you agree to be bound by these Terms & Conditions, which govern your use of our services and our relationship with you as our valued user. We recommend you read these terms carefully and fully understand them before using our application.

2. User Eligibility

To ensure a secure and lawful environment for all users of Blvn Gold, we have established specific eligibility criteria for the use of our services. By agreeing to these Terms & Conditions and using the Blvn Gold application, you represent and warrant that:

1. Age and Legal Capacity: You are at least 18 years of age or the age of majority in your jurisdiction, whichever is higher. You have the legal capacity to enter into binding contracts, making you fully able to accept and comply with these Terms & Conditions.
2. Geographical Location: Initially, our services are available to users residing in or citizens of the European countries we operate in, including but not limited to the United Kingdom and Germany. While we aim to expand our services globally, access and use of Blvn Gold may be limited based on your country of residence due to legal and regulatory requirements.
3. Account Registration: You must complete our registration process, which includes providing accurate and current information about yourself. You agree to keep this information updated should there be any changes during your use of Blvn Gold.
4. Compliance: You agree to comply with all local laws and regulations applicable to your use of Blvn Gold, including but not limited to those related to investments, money laundering, and financial reporting. It is your responsibility to ensure that your use of Blvn Gold does not contravene any laws or regulations applicable to you.
5. Non-Disqualification: You have not previously been suspended or removed from using Blvn Gold or any other investment service for any reason. We reserve the right to refuse service, terminate accounts, or cancel transactions at our discretion.

Blvn Gold is committed to making the investment in gold accessible and secure for eligible users. By meeting the criteria outlined above and by using our services, you contribute to a trustworthy and compliant investing environment. We reserve the right to change or modify the eligibility criteria at any time, and it is your responsibility to ensure that you continue to comply with these requirements as long as you use the Blvn Gold application. 

3. Account Registration and Verification

To use the services offered by Blvn Gold, all users are required to create an account and undergo a verification process. This section outlines the procedures and requirements for account registration and identity verification to ensure compliance with regulatory standards and enhance the security of our platform.

Account Registration

1. Creating an Account: To register for a Blvn Gold account, you must provide certain personal information, which may include your name, address, email, contact number, and other relevant details. The information must be accurate, complete, and up-to-date at the time of registration.
2. Account Security: You are responsible for maintaining the confidentiality of your account login information, including your password. Blvn Gold is not liable for any loss or damage arising from your failure to comply with this security obligation. You agree to notify Blvn Gold immediately upon becoming aware of any breach of security or unauthorized use of your account.

Verification Process

1. Identity Verification: To comply with Anti-Money Laundering (AML) laws and regulations, Blvn Gold requires all users to complete an identity verification process. This process involves submitting documentation that proves your identity and residency, such as a government-issued ID and a utility bill or bank statement.
2. Ongoing Verification: Blvn Gold reserves the right to request additional verification at any time to ensure account security and compliance with legal obligations. Users must comply with such requests promptly to continue using the services.
3. Verification Failure: If you fail to provide the required verification documents or if the documents do not meet our standards for verification, Blvn Gold reserves the right to suspend or terminate your account.
4. Annual Update: To maintain the integrity of our platform, all users are required to update their verification information every 12 months. Blvn Gold will notify users of this requirement in advance, and failure to comply may result in account suspension or termination.

Compliance

By registering for an account and completing the verification process, you agree to comply with all applicable laws and regulations governing the use of financial services, including those related to anti-money laundering. Blvn Gold is committed to upholding the highest standards of compliance and expects the same from our users.

4. Purchases and Sales of Gold

Blvn Gold offers a straightforward and secure platform for buying and selling real physical gold. This section outlines the procedures, terms, and conditions associated with purchasing and selling gold on our platform.

Purchasing Gold

1. Buy Gold in Grams or Currency Equivalent: Users can purchase gold in grams or by specifying an amount in their selected currency, which will then be converted into the corresponding amount of gold grams based on the current market price plus any applicable fees.
2. Gold Products: In addition to gold grams, users can purchase gold coins and bars in various sizes. Upon purchase, users have the option to have these products delivered to their specified delivery address or stored securely in their vault within the app.
3. Delivery and Storage: For gold products selected for delivery, users must wait a minimum of 14 days before the items are dispatched. This waiting period is in place to comply with credit card refund policies and to enhance transaction security. Users opting for vault storage will have their items securely stored and can request delivery at any time.
4. Payment and Fees: All purchases are subject to the current market price of gold and any applicable fees, which will be clearly disclosed at the time of transaction. Users must ensure that their payment method is valid and that they have sufficient funds to complete the purchase.

Selling Gold

1. Sell Gold Grams or Products: Users can sell their saved gold grams back to Blvn Gold or opt to sell gold products stored in their vault. The selling process will be based on the current market price of gold, less any applicable fees.
2. Conditions for Selling: Users wishing to convert their gold grams into gold bars for sale must have a minimum of 20 grams. The sale will proceed based on the terms agreed upon at the time of the transaction, including market pricing and fees.
3. Payment for Sold Gold: Upon the successful sale of gold grams or products, the corresponding amount, less any applicable fees, will be credited to the user’s designated payment method or account within a specified timeframe.

Compliance and Limitations

1. Regulatory Compliance: All transactions involving the purchase and sale of gold are subject to compliance with applicable laws and regulations, including anti-money laundering (AML) requirements.
2. Transaction Limits: Blvn Gold reserves the right to impose transaction limits on purchases and sales of gold to comply with regulatory requirements or to manage risk.

By participating in the purchase and sale of gold through Blvn Gold, users agree to abide by these terms and conditions, ensuring a secure and compliant platform for all users.

5. Gold Storage

Blvn Gold offers secure storage solutions for your purchased gold, allowing you to safely manage your investments within our platform. This section outlines the options available for storing your gold and the terms associated with each option.

Virtual Vault Storage

1. Secure Storage: When you purchase gold grams or gold products, you have the option to store these assets in Blvn Gold’s virtual vault. This secure storage solution is designed to provide peace of mind, knowing that your investment is safely managed and protected.
2. Vault Access: Users can view and manage their stored gold through the Blvn Gold app, including the option to convert gold grams into gold bars or request physical delivery of stored items.
3. Security Measures: Blvn Gold employs state-of-the-art security measures to protect the virtual vault and the physical gold stored on behalf of our users. Our security protocols are regularly reviewed and updated to ensure the highest level of protection.

Physical Delivery

1. Requesting Delivery: Users can request the physical delivery of their gold products stored in the virtual vault at any time. To initiate a delivery request, users must provide a valid delivery address and comply with any verification procedures required by Blvn Gold.
2. Delivery Conditions: For gold products eligible for delivery, a minimum wait of 14 days from the purchase date is required before dispatch. This policy is in place to ensure transaction security and compliance with refund policies.
3. Delivery Charges: Users are responsible for any delivery charges or insurance costs associated with the physical delivery of gold products. These charges will be clearly communicated at the time of the delivery request.

Conversion of Gold Grams

1. Minimum Requirements: Users wishing to convert their gold grams into gold bars for storage or delivery must have a minimum of 20 grams in their virtual vault.
2. Conversion Process: The conversion process will be subject to the current market value of gold and any applicable fees. Users will be notified of the details of the conversion prior to its completion.

Compliance and Security

1. Regulatory Compliance: All storage and delivery services provided by Blvn Gold comply with applicable laws and regulations, including those related to the secure storage and transport of precious metals.
2. Insurance: Blvn Gold ensures that all physical gold stored and in transit is fully insured, offering additional security for our users’ investments.

By choosing to store your gold with Blvn Gold, you agree to these terms, ensuring your investments are managed securely and with the utmost care.

6. Financial Transactions and Fees

Blvn Gold is committed to providing a transparent and fair pricing structure for all financial transactions on our platform. This section outlines the types of transactions that may incur fees and the principles guiding these charges.

Transaction Fees

1. Buying Gold: Users are informed in advance of any fees associated with purchasing gold or gold products. These fees may include but are not limited to processing fees, transaction fees, and any applicable taxes. The total cost will be clearly displayed at the time of purchase.
2. Selling Gold: When users sell gold grams or gold products back to Blvn Gold, certain fees may be deducted from the selling price. These could include commission fees or transaction processing fees. Details of these fees will be provided at the time of the transaction.
3. Storage Fees: For users opting to store their gold or gold products in Blvn Gold’s virtual vault, a storage fee may apply. The fee structure will be based on the amount of gold stored and the duration of storage. Full details and pricing will be available within the app.
4. Delivery Fees: Users requesting physical delivery of gold products will be responsible for delivery charges and any insurance costs necessary to safely transport the items. These costs will vary depending on the delivery location and the value of the gold being delivered.

Payment Methods

1. Accepted Payment Methods: Blvn Gold accepts various payment methods for the convenience of our users. These include credit cards, bank transfers, and possibly other digital payment solutions. Specific details and any payment method restrictions will be provided within the app. The available payment methods in your region are shown in the app at the time of purchase. 
2. Refunds and Reversals: In the case of transaction errors or disputes, Blvn Gold will follow applicable laws and regulations regarding refunds and payment reversals. Users are encouraged to report any transaction concerns to our customer service team promptly.

Changes to Fees

1. Notification of Changes: Blvn Gold reserves the right to modify our fee structure. Any changes to fees will be communicated to our users in advance through the app or via email, providing sufficient time for users to make informed decisions about their continued use of our services.

Compliance

1. Regulatory Compliance: All financial transactions and fees are subject to compliance with relevant financial regulations and laws, ensuring transparency and fairness for all users.

By using the Blvn Gold platform, users agree to the described fees and payment policies. We strive to make investing in gold accessible and straightforward, with a clear understanding of any costs involved.

7. User Conduct

Blvn Gold is dedicated to providing a secure and positive environment for all our users. To achieve this, we expect users to adhere to a set of conduct guidelines while using our services. This section outlines acceptable and prohibited behaviors on our platform.

Acceptable Use

1. Compliance with Laws: Users must use Blvn Gold’s services in compliance with all applicable laws, regulations, and these Terms & Conditions. This includes, but is not limited to, laws related to financial transactions, privacy, and anti-money laundering.
2. Respectful Interaction: We encourage respectful and courteous interactions among our users and with our support team. Any form of harassment, abuse, or disrespectful behavior is strictly prohibited.

Prohibited Activities

1. Illegal Activities: Engaging in illegal activities or transactions through Blvn Gold’s platform is strictly prohibited. This includes, but is not limited to, money laundering, financing of terrorism, or engaging in fraudulent transactions.
2. Misuse of Services: Users are prohibited from misusing Blvn Gold’s services, including attempting to undermine the security or integrity of the platform, accessing or attempting to access accounts without authorization, or using the platform for any purpose other than its intended use.
3. Intellectual Property Violations: Users must respect the intellectual property rights of Blvn Gold and third parties. Any unauthorized use of copyrighted material, trademarks, or any other intellectual property without the proper consent is prohibited.
4. False Information: Providing false, inaccurate, or misleading information during account registration, transactions, or any other use of Blvn Gold’s services is prohibited. This includes, but is not limited to, false identification or financial information.

Enforcement and Consequences

Blvn Gold reserves the right to take appropriate action against any user found to be in violation of these conduct guidelines. Actions may include, but are not limited to, temporary or permanent suspension of account access, cancellation of transactions, and legal action if necessary.

By using the Blvn Gold platform, you agree to abide by these conduct guidelines, contributing to a safe and trustworthy environment for all users.

8. Dispute Resolution

Blvn Gold is committed to providing a high-quality service and seeks to resolve any disputes or grievances that may arise during the use of our platform in a fair and amicable manner. This section outlines the procedures for dispute resolution between Blvn Gold and its users.

Reporting Issues

1. Contacting Customer Support: Users experiencing any issues or disputes with the services provided by Blvn Gold are encouraged to first contact our customer support team. We aim to resolve most concerns directly and efficiently through this channel.
2. Formal Complaint Process: If an issue cannot be resolved to your satisfaction through our customer support, users may submit a formal complaint. Please include a detailed description of the issue, any relevant documentation, and your proposed resolution. Blvn Gold will review all formal complaints and respond within a reasonable timeframe.

Mediation

1. Mediation Process: Before escalating to legal action, Blvn Gold encourages users to engage in a mediation process. This voluntary process involves a neutral third party who assists both the user and Blvn Gold in reaching a mutually agreeable solution.

Legal Action and Jurisdiction

1. Governing Law: These Terms & Conditions and any disputes arising from them will be governed by the laws of the jurisdiction where Blvn Gold’s legal entity is registered, except for conflict of laws principles.
2. Jurisdiction: Any disputes that cannot be resolved by customer support, formal complaint, or mediation will be submitted to the competent courts in the jurisdiction where Blvn Gold’s legal entity is registered. Users agree to submit to the personal jurisdiction of these courts for the purpose of litigating all such disputes.

Arbitration Agreement

1. Arbitration: Depending on the jurisdiction and the nature of the dispute, Blvn Gold may require disputes to be submitted to final and binding arbitration, under the rules of an agreed-upon arbitration body.
2. Waiver of Class Action: Users agree that any disputes will be handled on an individual basis and waive any right to a class action lawsuit or class-wide arbitration.

Changes to Dispute Resolution Policy

Blvn Gold reserves the right to make changes to this dispute resolution policy. Any changes will be communicated through the application or via email, and continued use of the platform after such changes will constitute acceptance of the new terms.

9. Limitation of Liability and Disclaimer

Blvn Gold endeavors to provide a secure, reliable, and accurate platform for buying, selling, and storing gold. However, users agree to use the Blvn Gold platform at their own risk. This section details the limitations of our liability and disclaimers regarding the services provided.

Disclaimer of Warranties

1. Service “As Is”: The Blvn Gold platform and all services provided through it are available on an “as is” and “as available” basis. Blvn Gold expressly disclaims any warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
2. No Guarantee of Accuracy: While Blvn Gold strives to ensure the information on our platform is accurate and up-to-date, we cannot guarantee the absolute accuracy, reliability, or timeliness of any content, information, or services provided through the platform.

Limitation of Liability

1. General Limitation: To the fullest extent permitted by law, Blvn Gold, its affiliates, officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the platform; (ii) any conduct or content of any third party on the platform; (iii) any content obtained from the platform; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
2. Specific Transactions: Blvn Gold’s liability in relation to any transaction conducted through our platform will be limited to the amount of fees received by Blvn Gold for the specific transaction giving rise to the claim.

User Acknowledgment

By using the Blvn Gold platform, you acknowledge and agree that the limitations of liability and disclaimers set forth in this section reflect a reasonable and fair allocation of risk between you and Blvn Gold, and that these limitations are an essential basis for our ability to make the services available to you on an economically feasible basis.

Indemnification

You agree to indemnify and hold harmless Blvn Gold, its affiliates, officers, directors, employees, agents, and licensors from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms & Conditions, your improper use of Blvn Gold’s services, or your breach of any law or the rights of a third party.

10. Amendments to the Terms & Conditions

Blvn Gold reserves the right, at our sole discretion, to modify or replace these Terms & Conditions at any time. Such changes reflect our commitment to improving the services we offer, complying with new legal requirements, or addressing users’ feedback. This section outlines the process for implementing and communicating changes to these terms.

Notification of Changes

1. Advance Notice: Whenever possible, Blvn Gold will provide advance notice of any significant changes to these Terms & Conditions through the application interface, via email, or other direct communication methods. This notice will include a summary of the key changes and their effective date.
2. Review Period: Users will have a specified period from the date of the notice to review the changes before they become effective. This period aims to give users sufficient time to decide if they agree with the new terms or if they wish to discontinue using the Blvn Gold services.

Acceptance of Changes

1. Continued Use: Your continued use of the Blvn Gold platform after the effective date of such changes will constitute your acceptance of the amended Terms & Conditions. If you do not agree to the new terms, you should stop using the Blvn Gold services before the changes take effect.
2. Record of Changes: A history of changes made to these Terms & Conditions will be available for review. This record will help users understand the evolution of our terms and the reasons behind the changes.

User Responsibility

1. Staying Informed: Users are responsible for regularly reviewing these Terms & Conditions to stay informed of their rights and obligations. Blvn Gold encourages users to review the terms periodically to ensure they understand and agree to them.

By using the Blvn Gold platform, you acknowledge and agree that it is your responsibility to review these Terms & Conditions periodically and to be aware of any amendments.

11. Termination of Use

Blvn Gold values the trust and the community we build with our users. However, there are circumstances under which the use of our services may be terminated. This section details the terms regarding the termination of use by either the user or Blvn Gold.

Termination by User

1. Voluntary Termination: Users may terminate their account and cease using Blvn Gold’s services at any time for any reason by contacting our customer support to initiate the account closure process. Users are responsible for any transactions or obligations incurred prior to the termination.
2. Asset Handling: Upon termination, users will be guided on how to handle any remaining assets within their account, including the sale or transfer of stored gold. Blvn Gold will provide information on applicable fees and processes to ensure a smooth transition.

Termination by Blvn Gold

1. Breach of Terms: Blvn Gold reserves the right to terminate a user’s account and access to our services if the user is found to be in violation of these Terms & Conditions, engaged in illegal activities, or causing harm to our services, other users, or third parties.
2. Inactive Accounts: Blvn Gold may terminate accounts that remain inactive for an extended period, as defined by our user activity policies. Users will receive prior notification and the opportunity to keep their account active.

Consequences of Termination

1. Access Revocation: Upon termination, the user will lose all access to their account and any services provided by Blvn Gold. This includes access to the virtual vault, transaction history, and any user data.
2. Financial Obligations: Termination of an account does not absolve the user of any financial obligations incurred before the termination, including outstanding fees or charges.

Notice and Communication

1. Notification: Blvn Gold will provide notice to users regarding termination of their account, outlining the reasons and any necessary steps to settle the account.
2. Dispute Resolution: Users have the right to dispute a termination if they believe it was made in error. Blvn Gold outlines the dispute resolution process in Section 8 of these Terms & Conditions.

By using Blvn Gold, users agree to these termination procedures, understanding that both parties have rights and obligations throughout this process.

12. Miscellaneous

This final section of the Terms & Conditions for Blvn Gold includes various legal and general provisions that are important for the completeness and enforceability of this agreement.

Severability

If any provision of these Terms & Conditions is held to be invalid or unenforceable by a court, the remaining provisions of these Terms & Conditions will remain in effect. The invalid or unenforceable provision will be replaced with a valid and enforceable one that most closely matches the intent of the original provision.

Waiver

The failure of Blvn Gold to enforce any right or provision of these Terms & Conditions will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by Blvn Gold applications owners.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Blvn Gold regarding our service, superseding any prior agreements or communications between you and Blvn Gold regarding the service.

Assignment

You may not assign or transfer these Terms & Conditions, by operation of law or otherwise, without Blvn Gold’s prior written consent. Any attempt by you to assign or transfer these Terms & Conditions, without such consent, will be null and of no effect. Blvn Gold may assign or transfer these Terms & Conditions, at its sole discretion, without restriction.

Governing Law

These Terms & Conditions and your use of the Blvn Gold services will be governed by and construed in accordance with the laws of the jurisdiction where Blvn Gold’s legal entity is registered, without regard to its conflict of law provisions.

Changes to Services

Blvn Gold reserves the right to modify or discontinue, temporarily or permanently, the service (or any part of it) with or without notice. You agree that Blvn Gold will not be liable to you or to any third party for any modification, suspension, or discontinuance of the service.

Headings

The headings in these Terms & Conditions are for convenience only and do not affect the interpretation of these terms.

By accepting these Terms & Conditions and using Blvn Gold’s services, you acknowledge that you have read, understood, and agreed to be bound by all of these terms and conditions.