Privacy Policy

Introduction

Welcome to Blvn Gold, your trusted partner in investing in physical gold. At Blvn Gold, we are committed to safeguarding the privacy and security of the information provided by our users. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our application and the choices you have associated with that information.

We understand the importance of your personal data and are dedicated to protecting it and ensuring transparency about our processes. This policy applies to all information collected through the Blvn Gold application and any related services.

By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices regarding your personal data and how we will treat it.

Information Collection

At Blvn Gold, we prioritize the security of our platform and the trust of our users. To provide you with our services, we collect various types of information, which are essential for account creation, verification, transactions, and personalized user experience. Below are the categories of information we collect:

Personal Identification Information

When you register for an account on Blvn Gold, we require you to provide us with certain personally identifiable information that helps us ensure the security of your account and comply with regulatory requirements. This information includes but is not limited to:

• Full Name: Your legal name as it appears on your government-issued identification documents.
• Personal photo: Your personal photo which is used to verify your identity. 
• Contact Information: This includes your email address and telephone number, which we use for communication regarding your account and transactions.
• Address: Your current home address is required for account verification purposes and may be used in the delivery of physical gold products, should you choose this option.

Verification Documents

To comply with legal obligations and enhance the security of our platform, we require the following documents during our verification process:

• Government-Issued ID: A copy of your passport, national ID card, or any other government-issued identification to confirm your identity.
• Date of birth: Your date of birth is used to verify that you are of legal age to use our platform and services.
• Utility Bill: A recent utility bill (e.g., electricity, water, or internet) that matches the home address you’ve provided. This document is used to verify your residency and prevent fraudulent activities.
• KYC-Questions: A set of questions that we must ask in accordance with money laundering laws to better know you as a customer.

Financial Information

In order to facilitate purchases, sales, and the secure storage of gold, we collect financial information related to your transactions. This includes:

• Payment Method Details: Information about your chosen payment method, including credit/debit card numbers or bank account details, necessary for processing transactions.
• Transaction History: Records of your transactions on Blvn Gold, including dates, amounts, and types of transactions.

Usage Data

We automatically collect data on how you interact with our services. This “Usage Data” helps us understand user preferences, improve our services, and enhance user experience. Usage Data may include:

• Your device’s Internet Protocol address (e.g., IP address)
• Browser type and version
• Pages of our service that you visit
• Time and date of your visit, and the time spent on those pages

Cookies and Tracking Data

Blvn Gold uses cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use this information to analyze our service’s usage, remember your preferences, and improve user experience.

Information Use

The information we collect serves several purposes in our efforts to deliver and enhance the services provided by Blvn Gold. Here’s how we use your data:

To Provide and Maintain Our Service

• Your information helps us to maintain and manage your account, facilitate transactions, and ensure the overall smooth operation of our platform.

For Verification and Compliance

• The personal identification and financial information we collect are essential for verifying your identity, complying with legal and regulatory obligations, and preventing fraudulent activities on our platform.

To Communicate With You

• We use your contact information to send notifications about your transactions, inform you of changes to our services, and respond to your queries and support needs.

To Improve Our Services

• Usage data and feedback you provide enable us to understand how our services are being used and how we can improve them to enhance your experience.

For Security Purposes

• We analyze collected data to monitor for and prevent fraudulent transactions and ensure the integrity and security of our platform.

Marketing and Promotions

• With your consent, we may use your information to send you promotional messages, marketing materials, and other information that may be of interest to you based on your preferences.

Research and Development

• We constantly strive to improve Blvn Gold’s offerings and user experience. Aggregated and anonymized data can help us in research and development efforts to introduce new features, products, and services.

Legal Basis for Processing Personal Data

For users within the European Economic Area (EEA), Blvn Gold’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it’s not overridden by your rights
• For payment processing purposes
• To comply with the law

Information Sharing and Disclosure

Blvn Gold values your privacy. We share and disclose your information in the following situations to provide, improve, protect, and promote our services:

Service Providers

• We engage various third-party service providers to perform functions and provide services to us, including hosting and maintenance, error monitoring, performance analysis, payment processing, customer service, and marketing and communication initiatives. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

• Compliance with Laws: We may disclose your Personal Data where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Legal Actions: To protect and defend the rights or property of Blvn Gold, including enforcing agreements, policies, and terms of use.
• Safety and Security: To protect the personal safety of users of the service or the public in urgent circumstances.
• Fraud Prevention: To prevent or investigate possible wrongdoing in connection with the service.

Business Transfers

• In the event that Blvn Gold is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Blvn Gold’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Personal Data may be shared or transferred, subject to standard confidentiality arrangements.

Aggregated or Anonymized Data

• We may share aggregated or anonymized information with partners or the public in a format that does not require the identification of individual users. This data may be used to demonstrate the usage trends or for marketing and promotional purposes.

Consent

• We may share your information with third parties when we have your explicit consent to do so.

International Transfers of Personal Data

• Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the EU and choose to provide information to us, please note that we transfer the data, including Personal Data, to the EU and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Blvn Gold will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. 

Data Security

The security of your personal data is of paramount importance to us at Blvn Gold. We are committed to implementing and maintaining robust technical and organizational measures designed to secure your personal information from unauthorized access, use, alteration, loss, or destruction. Here’s how we protect your data:

Security Measures

• Encryption: We use strong encryption to protect sensitive information transmitted online and stored within our systems.
• Access Control: Access to personal data is strictly limited to personnel who need the information to perform their job functions. We enforce strict confidentiality obligations on our employees and service providers.
• Regular Audits: Our security practices are regularly reviewed and updated to tackle emerging threats and vulnerabilities.
• Incident Response: We have procedures in place to deal with suspected data breaches. In the event of a data breach, we will notify you and any applicable regulator when we are legally required to do so.

User Responsibility

While we strive to protect your personal information, the security of your data also depends on you. We encourage you to take steps to protect the confidentiality of your account information, including:

• Choosing a strong password and changing it regularly.
• Not sharing your account details with others.
• Ensuring you log out of your account after using a shared computer.

Limitations of Security Measures

Please note, no internet-based platform can be 100% secure, and we cannot guarantee the absolute security of your Personal Data. However, we pledge to uphold our data protection responsibilities and take every reasonable precaution to protect your information. If this is not mandatory to include in the privacy policy, perhaps it’s best to remove it. 

Data Breach Notification

In the unlikely event of a data breach that compromises your Personal Data, we will act promptly to identify the cause, take corrective actions, and notify you without undue delay, as required by applicable law.

Cookies and Tracking Technologies

Blvn Gold utilizes cookies and similar tracking technologies to monitor the activity on our service and hold certain information. These technologies are used to improve and analyze our service, personalize your experience, and monitor the effectiveness of our advertising campaigns. Here’s a closer look at these practices:

Cookies

• Definition: Cookies are small data files stored on your device (computer or mobile device) that help us remember your preferences and collect information about your interactions with our website and services.
• Use of Cookies: We use cookies to enhance your browsing experience by keeping you logged in, storing your preferences, and providing personalized content. Cookies also help us gather analytics data, such as which parts of our service are most popular and how users navigate our site.

Other Tracking Technologies

• In addition to cookies, we may use web beacons, tags, and scripts to collect and track information and to improve and analyze our service. These technologies allow us to understand user behavior, measure the success of our marketing campaigns, and compile aggregate data about site traffic and site interactions.

Managing Cookies

• You have the option to control and limit cookies through your browser settings. Most web browsers allow you to refuse cookies or to delete cookies already stored on your computer. However, if you do not accept cookies, you may not be able to use some portions of our service or access personalized features.

Third-Party Use of Cookies

• Some content or applications on our service, including advertisements, are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our service. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services.

User Rights

Blvn Gold is committed to ensuring that you are fully informed of your rights regarding your personal data. Depending on your jurisdiction, particularly if you are located within the European Economic Area (EEA), you have the following rights:

Right to Access

• You have the right to request access to the personal data we hold about you, including information about how we use and whom we share it with.

Right to Correction

• You have the right to request the correction of inaccurate personal data we hold about you and, depending on the purposes of processing, the right to have incomplete personal data completed.

Right to Erasure (“Right to be Forgotten”)

• You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent on which the processing is based and where there is no other legal ground for the processing.

Right to Restrict Processing

• You have the right to restrict the processing of your personal data under certain conditions, such as if you contest the accuracy of the data or if the processing is unlawful.

Right to Data Portability

• You have the right to receive the personal data concerning you that you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit those data to another controller without hindrance from us.

Right to Object

• You have the right to object to the processing of your personal data based on grounds relating to your particular situation, at any time, and we will no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing.

Right to Withdraw Consent

• If the processing of your personal data is based on consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Automated Decision-Making and Profiling

• You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Exercising Your Rights

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Complaints

If you believe that your data protection rights have been breached, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

Data Retention

Blvn Gold is committed to retaining your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Our data retention policy reflects these commitments and is as follows:

Retention Periods

• Account Information: Personal data associated with your account, including identification and contact information, will be retained for as long as your account is active and for a reasonable period thereafter in case you decide to reactivate the services.
• Financial Transactions: Records of financial transactions you conduct through the Blvn Gold platform are retained to comply with legal and regulatory obligations regarding financial reporting, auditing, and taxation. These records are kept for the period required by applicable law, which may vary by jurisdiction.
• Verification Documents: Copies of any documents you provide for account verification purposes, such as your ID and utility bill, are retained for a period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
• Usage Data: Data related to your use of the Blvn Gold platform is retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

Deletion of Data

Upon expiration of the retention periods, or if you request to delete your account and data, Blvn Gold will delete or anonymize your personal data in a manner that is designed to ensure that it cannot be reconstructed or read.

Exceptional Circumstances

In certain circumstances, we may be required to retain your personal data for longer periods in compliance with a legal obligation or in response to a court or regulatory order.

Review and Update of Retention Policy

Blvn Gold regularly reviews its data retention policies and practices to ensure compliance with applicable laws and regulations. We may update these policies to reflect changes in our practices or in the legal landscape.

International Data Transfers

Blvn Gold operates on a global scale, which means your personal data may be transferred to and processed in countries other than the country in which you reside. These international transfers are necessary for the provision of our services and the execution of transactions you request. It’s important for users to understand the implications of these data transfers:

Transfer Mechanisms

• Data Protection Laws: We transfer personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or other relevant authorities. For transfers to countries without such adequacies, we ensure that your data is protected by implementing safeguards, such as standard contractual clauses approved by the European Commission or other relevant authorities, providing an adequate level of data protection.
• Corporate Policies: Blvn Gold has internal policies and measures in place to ensure an equivalent level of protection is afforded to your data regardless of where it is processed. These include adherence to corporate rules, data protection policies, and regular training for staff on data protection and privacy.

Consent to Transfer

• By using our services, you understand and consent to the transfer of your personal data to countries outside of your country of residence. You acknowledge that these countries may have different data protection laws than those in your own country.

Security Measures

• Blvn Gold is committed to ensuring that your data is treated securely and with respect for your privacy rights, regardless of where it is processed. We implement a variety of security measures designed to protect your information from unauthorized access, use, or disclosure.

Rights and Remedies

• Regardless of where your personal data is processed, Blvn Gold respects your rights to access, correct, and request deletion or restriction of your personal data as outlined in this Privacy Policy. You also have the right to object to the processing of your personal data in certain circumstances.

Children’s Privacy

Blvn Gold recognizes the importance of protecting the privacy and safety of children. Our services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction), and we do not knowingly collect personal data from children under these ages. The following outlines our approach to children’s privacy:

Age Restrictions

• We do not intentionally gather personal information from visitors who are under the age of 18. If a child under 18 submits personal information to Blvn Gold and we learn that the personal information is the information of a child under 18, we will attempt to delete the information as soon as possible.

Verification of Age

• Upon account registration, users are required to verify their age. If it comes to our attention through reliable means that a registered user is a child under 18, we will cancel that user’s account and delete any personal data in our possession.

Parental Notice

• If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately. We will take steps to remove such information and terminate the child’s account.

Educational Content

• While Blvn Gold is not designed for children, we are committed to educating all our users about safe and responsible investment practices. Any educational content will be suitable for a general audience.

Reporting and Compliance

• Blvn Gold is committed to adhering to applicable laws and regulations concerning the collection of personal data from children, including the Children’s Online Privacy Protection Act (COPPA) in the United States and relevant legislation in other jurisdictions.

Protecting Children’s Privacy

• We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Blvn Gold does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website or application, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to the Privacy Policy

Blvn Gold is dedicated to continuously improving our services and maintaining compliance with legal and regulatory standards. As part of this commitment, our Privacy Policy may undergo modifications from time to time. This section outlines our approach to updating and communicating changes to our Privacy Policy:

Updates and Modifications

• We reserve the right to update or modify this Privacy Policy at any time and for any reason. Changes may reflect legal and regulatory updates, advancements in technology, evolutions in our business model, or improvements in our data protection practices.

Notification of Changes

• Whenever significant changes are made to this Privacy Policy, we will notify all registered users either through the email address you have provided us, by posting a prominent notice on our platform, or through other appropriate communication channels. This ensures that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Review Period

• The updated version of the Privacy Policy will be effective as of the date specified in the notice. We encourage you to review the Privacy Policy regularly to stay informed about our data protection practices and your privacy rights. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of those changes.

Historical Versions

• For your convenience, we will maintain an archive of previous versions of our Privacy Policy for your review. This archive will be accessible on our website, allowing you to understand how our data handling practices have evolved over time.

Your Responsibility

• It is important for you to ensure that we have an up-to-date active and deliverable email address for you, and for you to periodically review this Privacy Policy to check for any changes. Your informed engagement with our services is vital to a transparent and trustworthy relationship.

Contact Information

Your privacy concerns are important to us at Blvn Gold. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with our platform, please contact us:

• Email: You can reach us via email at support@balvan.gold. We aim to respond to all inquiries within a reasonable timeframe.
• Mailing Address: For formal communication or legal notices, you may also contact us at our mailing address: info@balvan.gold.
• Customer Support: For immediate assistance, you may contact our customer support team through the app or our website’s contact form. Our dedicated team is available to address your concerns and provide the necessary assistance.
• Data Protection Officer: For specific questions regarding the processing of your personal data, or to exercise your rights as described in this Privacy Policy, you may contact our Data Protection Officer (DPO) directly at [Insert DPO Contact Information].

We encourage you to reach out to us with any concerns or questions you may have about your privacy and the protection of your personal data. Blvn Gold is committed to addressing your inquiries promptly and effectively, ensuring your experience with our service is secure and trustworthy.